Shipping and Returns

Shipping, Delivery and Returns Policy

Last updated: May 2026

This Shipping, Delivery and Returns Policy applies to all orders placed with In Full Bloom (“we”, “us”, “our”) through our website, in-store, by phone, via social media, or through other approved ordering channels.

This policy should be read together with our Terms and Conditions and Privacy Policy.

1. Delivery Areas

We currently offer delivery within approximately 40km of our South Melbourne store.

Orders outside our direct delivery range may, at our discretion, be fulfilled through trusted third-party florists or courier partners located closer to the recipient.

Where a third-party florist or external delivery partner is used:

  • Product availability and styling may vary slightly
  • Delivery timeframes may differ
  • Certain products or services may not be available
  • Additional fees may apply

We reserve the right to decline delivery requests outside our operational range.

2. Delivery Fees

Delivery fees are calculated based on:

  • Delivery distance
  • Courier availability
  • Delivery timing
  • Order size
  • Peak trading periods
  • Special delivery requirements

Standard delivery fees generally start from AUD $15.00.

Additional charges may apply for:

  • Urgent or priority deliveries
  • Same-day deliveries placed after cut-off times
  • Difficult access locations
  • Re-delivery attempts
  • Large-scale event installations
  • Peak periods including Valentine’s Day, Mother’s Day and Christmas

Delivery fees are non-refundable once delivery has been attempted or completed.

3. Same-Day Delivery

Weekdays

Same-day delivery is generally available for orders successfully placed before 12:30pm local Melbourne time.

Weekends and Public Holidays

Same-day delivery is generally available for orders successfully placed before 9:30am local Melbourne time.

Additional surcharges may apply on weekends, public holidays and peak seasonal trading periods.

Cut-off times may change without notice during high-volume periods.

4. Delivery Timeframes

Unless otherwise agreed, deliveries are generally completed between:

  • 10:00am to 7:00pm

Delivery times are estimates only and are not guaranteed.

While we make every reasonable effort to deliver within requested timeframes, delays may occur due to circumstances outside our control, including:

  • Traffic
  • Weather conditions
  • road closures
  • courier delays
  • Recipient availability
  • Building access restrictions
  • Peak seasonal demand
  • Accidents or emergencies

We are not liable for delays caused by factors outside our reasonable control.

5. Authority to Leave (ATL)

Unless otherwise requested by the customer, deliveries may be left in a location considered reasonably safe by the courier or delivery driver if the recipient is unavailable.

Safe locations may include:

  • Behind gates
  • Near front entrances
  • Apartment foyers
  • Concierge desks
  • Reception areas
  • Sheltered outdoor areas

By authorising an ATL delivery, customers acknowledge that responsibility for the products transfers to the recipient once delivery has been completed.

We are not responsible for:

  • Theft
  • Weather exposure
  • Damage occurring after delivery
  • Deterioration after safe drop-off

6. No Authority to Leave

If you do not wish for products to be left unattended, you must clearly advise us at the time of placing your order.

Where delivery cannot be completed because:

  • The recipient is unavailable
  • Access cannot be gained
  • No safe location exists
  • ATL instructions were not authorised

Re-delivery fees may apply.

We may contact the sender or recipient to arrange alternative delivery instructions.

7. Recipient and Customer Responsibilities

Customers are responsible for ensuring:

  • Recipient names are accurate
  • Delivery addresses are complete and correct
  • Contact numbers are valid
  • Delivery instructions are clear
  • Recipients are available where required

We are not responsible for failed or delayed deliveries caused by:

  • Incorrect information provided by the customer
  • Inaccessible premises
  • Gated or restricted-access buildings
  • Refusal of delivery
  • Unsafe delivery conditions

Additional charges may apply for re-delivery or address corrections.

8. Hospitals, Hotels, Schools and Businesses

Deliveries to hospitals, hotels, schools, aged care facilities, offices and businesses are subject to the policies and operating procedures of those locations.

We are not responsible where:

  • Reception staff refuse acceptance
  • Recipients are unavailable
  • Deliveries are delayed internally after acceptance
  • Facilities restrict floral deliveries
  • Products are misplaced after delivery

Customers should confirm delivery acceptance policies directly with the relevant venue where necessary.

9. Peak Period Deliveries

During peak floral periods including:

  • Valentine’s Day
  • Mother’s Day
  • Christmas
  • Public holidays
  • Major event periods

we may:

  • Limit delivery windows
  • Suspend guaranteed delivery requests
  • Substitute flowers or containers
  • Modify delivery cut-off times

Exact delivery times are generally unavailable during these periods.

Customers are encouraged to place orders early.

10. Product Availability and Substitutions

Flowers and botanical products are seasonal and subject to market availability.

While we always aim to create arrangements closely aligned with advertised designs, substitutions may occasionally be necessary.

Substitutions may occur due to:

  • Seasonal limitations
  • Supplier shortages
  • Quality concerns
  • Weather events
  • Market fluctuations

Where substitutions are required, we will use flowers, foliage or containers of similar style and equal or greater value where reasonably possible.

Customers acknowledge that:

  • Flowers are natural products
  • Colours and bloom sizes vary naturally
  • Handmade arrangements will differ slightly from photographs
  • Exact replication of images cannot be guaranteed

11. Event and Wedding Deliveries

Event, wedding and installation deliveries may involve separate delivery terms outlined in proposals, invoices or service agreements.

Delivery and installation times for events are coordinated individually and may involve:

  • Venue access restrictions
  • Setup schedules
  • Loading dock requirements
  • Bump-in/bump-out procedures

Customers are responsible for ensuring venue access arrangements are accurate and available at the agreed times.

12. Returns, Replacements and Refunds

Due to the perishable nature of flowers and fresh products, returns and refunds are assessed carefully and in accordance with Australian Consumer Law.

If you are dissatisfied with your order, you must contact us as soon as reasonably possible and generally within 24 hours of delivery.

We may request:

  • Photographs of the products
  • Proof of purchase
  • Additional information regarding the issue

Where appropriate, we may offer:

  • Replacement flowers
  • Store credit
  • Partial refunds
  • Full refunds where legally required

Products may not be eligible for replacement or refund where:

  • Flowers were mishandled after delivery
  • Proper care instructions were not followed
  • The issue relates to natural variation
  • Products were left unattended under ATL instructions
  • Complaints are raised significantly after delivery

Nothing in this policy excludes rights under Australian Consumer Law.

13. Flower Care

To maximise flower longevity:

Cut Flowers

  • Trim stems diagonally before placing in water
  • Use clean vases and fresh water
  • Remove submerged leaves
  • Change water every 2–3 days

Foam Arrangements

  • Top up floral foam daily with clean water
  • Avoid overwatering.

General Care

  • Keep flowers away from direct sunlight and heat
  • Avoid placement near appliances or draughts
  • Remove spent blooms where appropriate

Flower lifespan varies naturally depending on flower type, season and environmental conditions.

14. Third-Party Courier and Florist Networks

We may engage third-party couriers or florist relay networks to fulfil certain deliveries.

While we carefully select our partners, we are not liable for:

  • Delays outside our reasonable control
  • Service interruptions
  • Minor stylistic differences
  • Operational issues caused by third-party providers

15. Contact Us

If you have questions regarding this Shipping, Delivery and Returns Policy, please contact:

In Full Bloom
South Melbourne, Victoria, Australia
Phone: (03) 9696 1688
Website: https://infullbloom.com.au