Last updated: May 2026
Welcome to the website of In Full Bloom (“we”, “us”, “our”), operated in Melbourne, Victoria, Australia.
These Terms and Conditions govern your access to and use of our website, products and services, including all flower orders, gift purchases, event floristry services, subscriptions, consultations and related services.
By accessing our website or placing an order with us, you agree to be bound by these Terms and Conditions, together with our Privacy Policy and Shipping, Delivery and Returns Policy.
If you do not agree with these Terms and Conditions, you must not use our website or services.
1. Relationship Between Policies
These Terms and Conditions should be read together with our:
- Privacy Policy
- Shipping, Delivery and Returns Policy
The Shipping, Delivery and Returns Policy governs delivery, shipping, substitutions, returns and related operational matters.
The Privacy Policy governs the collection, storage and handling of personal information.
These Terms and Conditions govern overall website use, purchases and services.
2. Website Use
By using our website, you confirm that:
- You are legally capable of entering into binding agreements
- All information provided by you is accurate and current
- You will use the website lawfully and responsibly.
You must not:
- Misuse the website
- Interfere with website security
- Attempt unauthorised access to systems or accounts
- Use bots, scraping tools or automated systems without permission
- Upload malicious or harmful material
We reserve the right to suspend or restrict access where misuse is reasonably suspected.
3. Orders and Acceptance
All orders are subject to availability and acceptance.
We reserve the right to:
- Refuse or cancel orders
- Decline suspicious transactions
- Limit quantities
- Correct pricing or technical errors
- Request additional verification
Orders are not confirmed until payment has been successfully processed.
4. Pricing and Payments
All pricing is displayed in Australian Dollars (AUD).
Prices may change without notice.
We may use third-party payment providers to process transactions.
We do not store full payment card details.
Where pricing errors occur, we reserve the right to:
- Cancel affected orders
- Provide refunds
- Request confirmation of corrected pricing before proceeding
5. Handmade and Perishable Products
Customers acknowledge that floral products are:
- Handmade
- Perishable
- Seasonal
- Naturally variable
Photographs are illustrative only.
Natural variation in:
- Flower size
- Bloom maturity
- Colour tones
- Foliage
- Arrangement styling
- Does not constitute a fault
6. Event and Wedding Services
Event and wedding bookings may require:
- Deposits
- Signed proposals
- Staged payments
- Minimum notice periods
Booking dates are not secured until required deposits are received.
Quotes are valid only for the stated period.
We reserve the right to make reasonable substitutions where required due to flower availability or seasonal limitations.
Specific cancellation terms may be outlined separately within event proposals or invoices.
7. Corporate and Trade Accounts
Corporate, subscription or trade accounts may be approved at our discretion.
We reserve the right to:
- Suspend accounts for overdue payments
- Revoke invoicing privileges
- Require upfront payment
Overdue accounts may incur reasonable recovery costs.
8. Subscription Services
Subscription services may involve recurring billing arrangements.
By subscribing, customers authorise recurring charges associated with their selected subscription plan.
Subscription products may vary seasonally.
Customers may pause or cancel subscriptions in accordance with the terms provided at signup.
We reserve the right to modify or discontinue subscription services with reasonable notice.
9. Custom Orders and Reference Images
Where customers provide inspiration photos, Pinterest images, colour palettes or custom requests, we will make reasonable efforts to create arrangements in a similar style.
Exact replication is not guaranteed.
Final products remain subject to:
- Seasonal availability
- Flower quality
- Artistic interpretation
- Market conditions
10. Artificial Intelligence (AI) and Digital Tools
We may use artificial intelligence (AI) technologies in aspects of our business operations, including:
- Product imagery enhancement
- Customer support assistance
- Marketing content generation
- Recommendation systems
- Draft floral visualisations
AI-generated or AI-assisted imagery, mockups and previews are illustrative only.
Final floral products may differ from AI-generated previews due to:
- Seasonality
- Artistic interpretation
- Natural variation
- Handmade production methods
Customers acknowledge that AI-assisted customer service tools may occasionally provide incomplete or inaccurate responses.
Final fulfilment decisions remain subject to human review.
11. Intellectual Property
All website content, branding and creative material remain the property of In Full Bloom unless otherwise stated.
This includes:
- Logos
- Floral designs
- Photographs
- Graphics
- Website content
- Written copy
You must not reproduce or commercially exploit our content without prior written consent.
12. User Reviews and Content
Where customers submit reviews, photographs, testimonials or social media content relating to our business, they grant us a non-exclusive, royalty-free licence to use that content for promotional and marketing purposes.
Customers confirm they have the right to share such content.
13. Third-Party Services
We may use third-party providers including:
- Couriers
- Payment processors
- Florist relay networks
- Ecommerce platforms
- Software providers
We are not responsible for outages, interruptions or operational issues caused by third-party services outside our reasonable control.
14. Limitation of Liability
To the maximum extent permitted by law, our liability is limited to:
- Replacement
- Repair
- Resupply
- Store credit or
- Refund
We are not liable for:
- Indirect or consequential loss
- emotional distress
- business interruption
- missed events caused by matters outside our reasonable control
- delays caused by couriers, weather or external events
Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.
15. Force Majeure
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including:
- Severe weather
- Pandemics
- Supplier shortages
- Strikes
- Traffic disruptions
- Power outages
- Government restrictions
16. Privacy
Use of our website and services is also governed by our Privacy Policy.
By using our website, you consent to the handling of personal information in accordance with that policy.
17. Changes to Terms
We may update these Terms and Conditions from time to time.
Updated versions take effect once published on our website.
Continued use of our website or services constitutes acceptance of any revised Terms.
18. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of Victoria.
19. Contact Us
If you have questions regarding these Terms and Conditions, please contact:
In Full Bloom
South Melbourne, Victoria, Australia
Phone: (03) 9696 1688
Website: https://infullbloom.com.au